User Support Department












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            Leader: Tomáš Vrba [ URL "http://is.cuni.cz/webapps/whois2/osoba/1286336349396701/?lang=cs


            Scope of work:
            The User Support Department provides installation and administration of end user stations 

            end user support in the range of:

            • installation and configuration of computers and accessories,

            • purchases of HW/SW,
            • repairs and upgrades of HW,

            • software installation and licensing policy,
            • user support.


            Services are provided in the following locations:

            RCU, premises             Helpdesk: https://        tel: 224 491 555
                                      servicedesk.cuni.cz [ URL

                                      "https://servicedesk.cuni.cz"] ,

            D&R, premises             Helpdesk: https://        tel: 224 491 555
                                      servicedesk.cuni.cz [ URL

                                      "https://servicedesk.cuni.cz"] ,
            CTF, Thákurova            Helpdesk: https://        tel: 224 491 555
                                      servicedesk.cuni.cz [ URL

                                      "https://servicedesk.cuni.cz"] ,

            FMP, DPV SC Hostivař      Helpdesk: https://        tel: 224 491 555
                                      servicedesk.cuni.cz [ URL

                                      "https://servicedesk.cuni.cz"] ,


            The department also prepares user guides for users of the above mentioned locations for so
            situations (connection to Eduroam, VPN, use of FileSender, etc.). The list of manufactured
            found here [ URL "https://uvt.cuni.cz/UVTEN-152.html"] .


            Holiday opening hours 1.7. - 31.8.


            Opening hours:                         8:00 - 16:30

            Office hours:                          MON: 9:00 - 10:00

                                                   WED: 14:00 - 15:00

                                                   Other dates by prior arrangement.